Have you got a question?

Here are some of the most common questions asked by patients, along with answers. We hope these Rivergum Village Medical Centre FAQs provide you with the information you’re after. For further advice, contact us directly.

Rivergum Village Medical Centre FAQs Menu

Questions

  • How do I make an appointment at Rivergum Village Medical Centre?

    Rivergum Village Medical Centre offers online and phone booking for your convenience.

    Visit our contact page or call (03) 9407 8500 to schedule an appointment with one of our experienced health care providers.

  • What type of appointments can I book online?

    The following types of appointments can be booked online with your preferred GP or specialist:

    • standard appointments
    • long appointments
    • phone consult
    • COVID and flu vaccine appointments, and
    • travel consultations.
  • What types of medical services do you offer at Rivergum Village Medical Centre?

  • How much do appointments at Rivergum Village Medical Centre cost?

    Our transparent fee structure ensures you have a clear understanding of the cost of your health care upfront.

    See our Fees page for specific information on fees, rebates, Medicare Safety Nets, and out-of-pocket costs.

  • What hours are Dorevitch Pathology South Morang Open?

    We are lucky enough to also have a Dorevitch Pathology location on-site with us at Rivergum Village Medical Centre.

    This site also has the following specialised collections:

    • Breath Test (Urea) – C14
    • Drug Screen (Urine)
    • Electrocardiogram (ECG)
    • Gestational Diabetes Screen (GDS)
    • Glucose Tolerance Testing (GTT)
    • Holter Monitor Appointment required
    • Non-invasive Prenatal Test (NIPT)
    • Paediatric Collection (0 to 12 months)
    • Paediatric Collection (1 to 5 years)
    • Tuberculosis (Quantiferon Gold)

    Opening hours

    Day Hours
    Monday 8:00am – 3:00pm
    Tuesday 8:00am – 3:00pm
    Wednesday 8:00am – 3:00pm
    Thursday 8:00am – 3:00pm
    Friday 8:00am – 3:00pm
    Saturday 8:30am – 12:00pm
    Sunday CLOSED
  • How much are repeat scripts?

    Rivergum Village Medical Centre offers a set fully private $30 fee for a repeat script.

    This assists patients in getting medical treatment from their doctor and is all done via the online booking system.

  • Does the clinic provide assistance for patients who are deaf or have a hearing or speech impairment?

    Absolutely.

    The Medical Centre ensures that patients with hearing or speech impairments receive the support they need for effective
    communication during their visits.

    We utilise the National
    Relay Service (NRS)
    to facilitate communication for patients who require these services, ensuring they can access
    our healthcare services without barriers.

  • Do you provide interpreter services for non-English speaking patients?

    If you require an interpreter, please inform us at the time of booking your appointment. You can also mention your need
    for an interpreter when you arrive at the centre.

    Our staff will arrange for TIS National to
    provide an interpreter in your language, either in person or over the phone, depending on the availability and your
    preference.

  • How does Rivergum Village Medical Centre tailor health care for patients?

    Rivergum Village Medical Centre prioritises patient-centred care by offering a variety of delivery options, including telehealth, face-to-face appointments, home visits, and automatic reminders.

    See our services page for specific information or contact the centre.

  • Does Rivergum Village Medical Centre offer after-hours services?

    Yes.

    We have contracted DoctorDoctor locum service to provide out-of-hours care for the centres registered patients.

    You can contact DoctorDoctor by telephone when we are closed on: 03 7038 4703.

  • What is the procedure around getting results

    This practice uses an automated SMS reminder system to communicate with patients regarding their results.

    For clinically significant results, you will receive a phone call from one of the practice nurses on behalf of your doctor

    In line with the commitment to exemplary care and confidentiality, we recommend scheduling a follow-up consultation one week post any investigations or tests unless you’ve been given alternative instructions.

  • Book Appointment

    Please be aware that the doctors operating at the Medical Centre employ a mixed billing approach, with each practitioner independently setting their fees following your consultation.
    BOOK NOW
  • Doctors

    At Rivergum Village Medical Centre, there is a whole range of doctors and allied health professionals to assist you along your health journey.
    FIND DOCTORS
  • Opening Hours

    • Monday - Thursday
      8.30am - 6.00pm
    • Friday
      8.30am - 6.00pm
    • Saturday
      Closed
    • Sunday
      Closed