About Us

Our founding practices, Nillumbik Medical Centre and Research Medical Centre, have been operating in the Nillumbik area for over 40 years. In both our general practice and our related arm of Aged Care, we are dedicated to providing the highest quality medical service to every one of our clients, whether a patient attending our centres or within the residential care system.

Our General Practitioners are a team of highly experienced and educated professionals, each with their own areas of interest and expertise, able to refer and consult amongst themselves to assist in providing the best possible care across a large range of medical issues.

Our medical centres offer a working environment that encourages our staff to develop strong relationships with patients, helping us provide better health care to everyone who needs it.

Our staff regularly attend seminars and courses to keep their education and skills fully up to date and we have regular placements for both students of medicine and registrars.

All doctors in this practice have satisfied the training requirements of the Royal Australian College of General Practitioners and are on the Vocational Register of General Practitioners. This means we have a commitment to general practice and to continuing medical education.

All patient consultations and medical records are kept strictly confidential. This practice maintains security of personal health information and ensures that this information is only available to authorised personnel. Information on our Practice Privacy Policy is available from Reception.

The doctors will review phone messages relating to you or your family’s health at the completion of the current consulting session. In the event of an emergency, calls will be put straight through.

On some occasions, this practice may have to undertake urgent treatments, investigations or procedures for you. We will attempt to inform you of any additional costs upon request.

New Patients
Download our New Patients form to fill and bring with you for your first visit.

Practice Information
Download our Practice Information document by clicking here.

What we offer
We hope your first visit to our practice will lead to a relationship of many years where you develop a strong bond with your GP and the nursing and receptionist staff who care for you and your family.

Our practice serves the local community, keeping you healthy by appropriate medical treatment when needed and sharing advice on how to maintain good health and prevent illness whenever possible.

As a teaching practice we often host registrars and students, they’re fully supported by our experienced staff and are always full of enthusiasm and eagerness to excel at general practice.

Please phone 9407 8500 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time, for example when consulting for multiple problems or completing forms. Please let us know this when you book the appointment.

Home Visits
Home visits are available at the discretion of our GPs. Due to a high workload, this is not always available and for matters of medical urgency or illnesses that require hospital assessment or care, you may be asked to attend the local hospital. Please enquire regarding fees.

Patient Survey
From time to time, this practice invites patients to complete a questionnaire on their views of the practice and suggested improvements.

These surveys are completely confidential and help us to maintain a high standard of service.

Patients will be asked to phone the practice 3 working days following the tests, between the hours of 2.00pm and 5.00 pm.

In the interests of best practice and privacy, and unless otherwise advised, you should book an appointment one week after any investigations/tests have been performed. It is your responsibility to book this follow up appointment to get your results.

Reminder/Recall Systems
Our practice is committed to preventative care. We will automatically include you on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist know.

Your privacy is an absolute priority. We take great care of private information about you that is held in our records, and we comply with both the Health Records Act 2001 (Vic) and the Privacy Act 1998.

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the 10 national Privacy Principles available at www.privacy.gov.au/health/index.html

Your rights, feedback and complaints
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. Should you need to make contact, our practice leader on sites email address is admin@nillmc.com.au

If you feel there is a need to take your concern further, you may prefer to contact the Victorian Government Centre for handling healthcare complaints, see details below.

Health Services Commissioner
Level 30, 570 Bourke Street,
Melbourne   3000
Telephone: (03) 8601 5200
Fax: (03) 8601 5219
Email: hsc@dhs.vic.gov.au
Web: www.health.vic.gov.au/hsc/index.html

Surgery Hours

Monday: 9:00am – 5:30pm
Tuesday: 9:00am – 5:30pm
Wednesday: 9:00am – 5:30pm
Thursday: 9:00am – 7.00pm
Friday: 9:00am – 5:30pm

After Hours
We have contracted Doctor Doctor locum service to provide our out of hours care for our registered patients with no charge. You can contact Doctor/Doctor by telephone when we are closed on (03) 8341 1711

In line with our privacy policy, our practice will only engage in communicate via telephone, SMS message, in person and fax.

General enquiries can be made via practice email to reception@rivergummedical.com.au. Please note as  we are  not able to guarantee the security of emails, sent or received ,we will not be able to engage in email communications other than general information.