Your General Practitioners are a team of highly experienced and educated professionals, each with their own areas of interest and expertise, able to refer and consult amongst themselves to assist in providing the best possible care across a large range of medical issues.

Appointments

Please phone 9407 8500 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time, for example when consulting for multiple problems or completing forms. Please let us know this when you book the appointment.

Walk-ins are available, these will be triaged and actioned accordingly.

Home Visits
Home visits are available at the discretion of your GP. Due to a high workload, this is not always available and for matters of medical urgency or illnesses that require hospital assessment or care, you may be asked to attend the local hospital. Please enquire regarding fees.

Patient Survey
From time to time, this practice invites patients to complete a questionnaire on their views of the practice and suggested improvements.

These surveys are completely confidential and help us to maintain a high standard of service.”

Results
Patients will be asked to phone the practice 3 working days following the tests.

In the interests of best practice and privacy, and unless otherwise advised, you should book an appointment one week after any investigations/tests that have been performed to discuss the results with your GP. It is your responsibility to book this follow up appointment to get your results.

Reminder/Recall Systems
The doctors are committed to preventative care. We will automatically include you on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist know.

Privacy
Your privacy is an absolute priority. We take great care of private information about you that is held in our records, and we comply with both the Health Records Act 2001 (Vic) and the Privacy Act 1998.”

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the 10 national Privacy Principles available at www.privacy.gov.au/health/index.html

Your rights, feedback and complaints
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. Should you need to make contact, our practice leader on sites email address is reception@rivergummedical.com.au.

If you feel there is a need to take your concern further, you may prefer to contact the Victorian Government Centre for handling healthcare complaints, see details below.

Health Services Commissioner
https://hcc.vic.gov.au/ “

After Hours
We have contracted Doctor to provide our out of hours service for your ongoing care with no charge. You can contact Doctor/Doctor by telephone when we are closed on 03 7038 4703.”

Communication
In line with our privacy policy, Doctors and staff will only engage and communicate via telephone, SMS message, in person and fax.

General enquiries can be made via practice email to reception@rivergummedical.com.au. Please note as we are not able to guarantee the security of emails, sent or received ,we will not be able to engage in email communications other than general information.